Celia Milligan

Terms and Conditions

By using our service or visiting our website, you agree to be bound by the following terms and conditions ("Terms and Conditions", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by us. These Terms and Conditions apply to all users of this service.

This document constitutes a contract between Healthworks and you, the Client. You should read it carefully and raise any questions and concerns that you have before you accept it. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions. We offer a service upon your acceptance of all terms, conditions, policies and notices stated here.

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the service following the posting of any changes constitutes acceptance of those changes. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or prices are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time.

Our Service

The service we provide is based on goal(s) that you want to address specific to you personal and general conditions of your life. You will be asked what these are by your therapist at the start of your therapy. Your comfort, safety & progress is of paramount importance to us, please continue to discuss with your therapist what you wish to gain from your work together during each session. Your therapist may ask for your feedback and views on how you feel your therapy is progressing, and will expect you to respond openly and honestly. Progress will be monitored throughout the duration of your sessions. Working toward these goal(s) requires effort, openness and active involvement on your part.

Healthworks makes no claim that all Clients will experience an improvement of their condition, feelings, thoughts or symptoms. Therefore Healthworks makes no claim of specific results.

Healthworks makes no guarantee of what you will experience or how you will feel during or after using our service. Our service may involve remembering or talking about unpleasant events, feelings, or thoughts that may result in you feeling upset, discomfort, disappointment, anger, sadness, worry, fear, anxiety, depression, insomnia, etc. We may challenge some of your assumptions or perceptions or propose different ways of looking at, thinking about, or handling situations. The therapist may use various techniques during the sessions. If you would like to know more about the approaches your therapist uses they will be happy to discuss this with you.

Session Duration & Times

Although we refer to it as a "therapy hour", the typical duration of a session is approximately 45-50 minutes with time either side to settle into the session. We reserve the right to start or end sessions before or after the agreed time for example in cases such as when we have a distraught Client that maybe needs a bit longer to compose themselves before finishing their session. Your session is scheduled at the mutual convenience of the Therapist and the you. Wherever possible the day and time for the next call will be scheduled at the close of each therapy session. You may have a standing time that is agreed upon.

Attendance, Cancellations & Stopping Your Service

Please remember this is Therapy that you committed to undertake at your free will. The work is taken seriously and is in place to help you build a better life for yourself.

If you fall ill or have a valid reason for not attending sessions, you MUST contact your therapist and let them know so that the sessions can be put on hold. Sessions can be put on hold for a maximum of 3 months from the date of contact with us.

Please be on time for all your appointments, if you do happen to be late, you will only receive the remaining time for that session.

Your therapist has the right to cancel an appointment at short notice. Though this is rare, as much notice as possible will be given. Your session will be re-booked at the next available appointment. We reserve the right to refuse service to anyone for any reason at any time. If a Client is under the influence of alcohol, drugs or becomes abusive or aggressive before or during the session, we reserve the right to cancel that session immediately & that session will still be charged for.

You have every opportunity to view and discuss these Terms & Conditions before & during therapy and they cannot, therefore, be disputed should they not be adhered to.


Notes may be taken during the session by the Therapist, these are purely for the Therapist's benefit only to support the work in the session, and will remain the property & responsibility of the therapist throughout the sessions. Notes will not be issued or copied to Clients, or other third party during or after therapy has been completed.

All information disclosed within sessions and any written communications and records pertaining to those sessions are confidential and are not be revealed to anyone without your written permission, except where disclosure is required by law or if there is significant risk of harm to others or if there are concerns about the safety of a child or vulnerable adult.

There are some situations where the therapist is required to disclose information without either your consent or authorisation. These include but are not limited to:
1. If a Client files a complaint or lawsuit against a therapist, they may disclose information about that Client in order to defend themselves.
2. Small claims court for breach of contract if the Client does not pay his or her bill.
3. Filing of an insurance claim requires I reveal a Client’s clinical diagnosis, other clinical information such as treatment plans or summaries, or copies of your entire clinical record.

Harm to Self or Others

If a Therapist becomes concerned about your personal safety, concerned about the possibility of you injuring someone else, or concerned about you, they will do whatever they can within the limits of the law, to prevent you from injuring yourself or others and to ensure that you receive the proper care. For this purpose, the therapist may contact the police, hospital or an emergency contact whose name you have provided. This is, however, very rare and in any circumstances like this, your therapist will make every reasonable effort to discuss the situation with you first and limit the disclosure to what is necessary.

These include but are not limited to: a. Suspected or known child abuse/neglect.
b. Suspected or known elder abuse, neglect, exploitation or isolation.
c. Risk of imminent serious harm to another.
d. Risk of imminent serious harm to yourself.

Dual Relationships

A dual relationship is one where your personal life coincides with the professional relationship you have with your Therapist. If you happen to meet your Therapist in some other capacity - for example because you live locally or know some of the same people - your Therapist will keep appropriate boundaries and will not let it be known that you are their Client.

However, sexual involvement between Therapist and Client is never part of the therapy process as well as other actions or dual relationship situations that might impair your therapist's objectivity, clinical judgment, or therapeutic effectiveness or that could be exploitative in nature. In addition, they will never acknowledge working therapeutically with anyone without his/her written permission other than in the rare circumstances outlined in our privacy statement. In some instances, even with permission, your therapist will preserve the integrity of the working relationship. For this reason, your Therapist will not accept any invitations via social networking sites such as Facebook, Twitter, Linkedin or Pinterest, nor will they respond to blogs written by Clients.


We will not voluntarily communicate your information to a third party. In order to honour and protect our intellectual property.

Litigation Limitation

Due to the nature of the therapeutic process and the fact that it often involves making a full disclosure with regard to many matters which may be of a confidential nature, it is agreed that should there be legal proceedings (such as, but not limited to divorce and custody disputes, injuries, lawsuits, etc.), neither you nor your legal representative, nor anyone else acting on your behalf will call on the therapist you use to testify in court or at any other proceeding, nor will a disclosure of the counselling records be requested.

Accuracy Of Billing And Account Information

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the appointment was made. You agree to provide current, complete and accurate information. You agree to promptly update your information, including your email address and contact information, so that we can complete your transactions and contact you as needed.

Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the quality of our services will meet your expectations, or that any errors will be corrected.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.


These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services although you may not get a refund.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.